Patient Policies Sunshine Coast Dentist

Your First Visit with Oris Dental

If you are new to our practice then… welcome! We hope you enjoy your experience and we look forward to seeing you regularly.

During your first appointment, we want to make sure that we have everything we need to thoroughly understand your dental needs. You will be asked to complete a medical history questionnaire that provides us with a great deal of information about you.

This information allows us to monitor your dental health, taking into account any contributing factors and provide you with a solution that will work for your individual needs.

It is impossible for the receptionist to give you a cost for the dental service you require. It is difficult to generalise and put a cost to the required treatment without an examination by a dentist. However we understand that it is important for you to have an estimate of costs before you come in for an appointment.

For this reason, we the dentists at Sunshine Coast are happy to give out approximate fees for routine dental procedures over the phone.

Please call (07) 5493 7778 and if you can describe what you need or provide more specific item codes, we can give you approximate fees.

For more details visit: Dental Procedures and Their Fees at Oris Dental

1. We will provide a courteous and professional service to you and do our utmost to make your dental visit as pleasant as possible. We expect the same courtesy and respect in return.
2. We will provide the highest possible standard of dental care within the ability of your treating dentist and will refer you to appropriate dentists/specialists as required.
3. Our privacy policy applies to all information collected in this practice. All information attained by the practice remains strictly confidential.
4. To arrive for appointment on time. Our practice will send out reminder emails and/or personal phone calls to remind you of your appointment. 24 hour’s notice is expected for cancellations or rescheduling. As courtesy we do not charge a cancellation fee but expect you do not change /cancel appointments on a regular basis.
5. The dental surgery is a sterile environment and we require you to dress appropriately at all times including footwear
6. Medical history forms to be filled out fully and correctly. Any changes in address or medical conditions to be notified to reception.
7. We endeavour to run on time barring unforeseen complications in treatment. Our aim is to see you within fifteen minutes of your appointed time. If any problem should arise in the treatment room, we will advise you of the delay as soon as possible.
8. A treatment plan will be issued at your examination appointment. If the treatment plan alters, which can sometimes occur, a new treatment plan will be issued. The quote is valid for 3 months
9. Attend regularly for exam/clean every 6 months so your dental health can be maintained and warranties on work covered.
10. Payment is required on the day of the treatment provided. Late payment is by pre-approval only and is strictly a seven day account. Any account outside these conditions is subject to administration charges and debt collection fees (25% of invoice value) and any legal costs will be added to the dental bill.
11. Laboratory based work. Part payment is made during the making, i.e. 50% for the crown on prep visit and 50% on completion. Denture payments are split over 4 visits. All payments have to be made before final fitting of prosthesis.
12. Warranties- All minor dental services provided by us come with a 1 year warranty and will be redone free of cost unless otherwise specified.
    In case of major dental work like Root canals, Crowns, Veneers and Dental implants we offer a 5 year warranty on the condition that you follow our recommended recall appointments (minimum every 6 months unless otherwise stated) and have all examinations and x-rays as directed by the dentist.

• Suitable for adults 18 years and over. 21 years and over for dental implants
• Any Elective/Surgical/Invasive procedure carries inherent risks and we encourage you to get a second opinion from an appropriately qualified health practitioner or specialist before proceeding.
• Above offers can be availed only after a thorough dental assessment with the dentist to determine the need for the above mentioned procedures. This assessment is done for a nominal fee of $70.00 (health fund rebates apply). Any additional investigations/procedures and costs (if applicable) will be explained at the appointment.
• We abide by the rules of our governing body and do not support indiscriminate or unnecessary use of health services and therefore reserve the right to refuse above dental services when not indicated.
• Consent for treatment is essential for elective/cosmetic dental procedures.
• It is often difficult to provide an accurate price for a regulated health service due to the individual nature of services and the number of variables involved in the treatment. The above mentioned prices exclude any additional procedures (X-rays, Scans) that may be required. All additional costs will be provided to you before commencement of any procedure.

A) Interest free option

Oris Dental offer interest free payment plan options through Denti-care.

Our practice payment plans are managed by Denti-care direct debit service so we can focus on you and your smile.

• Simple and Direct debit payment plan
• Bank account or Credit card Debit
• Weekly, Fortnightly or Monthly cycles
• No credit or Finance Contracts
• No Interest Rates Apply
• Extra Payments at Anytime
• Payout at Anytime
• Minimum spend $1100
• Spread your payments over 3 to 24 months

For more information and T’s & C’s contact Debra at the Front Office or visit

DENTI-CARE

B) Deposit free option

This option is designed for premium dental treatment like Cosmetic Dentistry or Dental Implants.

Oris Dental offers personal loans for premium cosmetic or implant dentistry through Mac Credit. The application is made online and most times the approval is instant.

For more details and T’s and C’s contact Debra at the front office or call MacCredit on 1300 884 355. You can apply online directly by clicking

MAC CREDIT