Patient Policies Sunshine Coast Dentist

Patient Policies Sunshine Coast Dentist

Your First Visit with Oris Dental

If you are new to our practice then… welcome! We hope you enjoy your experience and we look forward to seeing you regularly.

During your first appointment, we want to make sure that we have everything we need to thoroughly understand your dental needs. You will be asked to complete a medical history questionnaire that provides us with a great deal of information about you.

This information allows us to monitor your dental health, taking into account any contributing factors and provide you with a solution that will work for your individual needs.


When the Dentist is ready, your Dental Assistant will call your name and lead you from the waiting room through to the dental surgery. The Dentist and Dental Assistant will introduce themselves and ask if you have any specific concerns or issues with your teeth, gums or appearance of your smile.

With the help of the Dental Assistant, your Dentist will then assess the current condition of your teeth and gums. This is also a great time to talk to us about any concerns you may have. Rest assured that any conversation you have with us will remain strictly confidential as will any information you provide us with on our questionnaire.

The Dentist may request that digital dental x-rays be taken of your teeth and gums during your check-up. A dental x-ray is the only accurate way that the dentist can ‘see’ between the teeth and under fillings.

There are three types of x-rays that your Dentist may suggest depending on the need:

  • Small Dental X-Ray – for individual teeth
  • OPG – a full mouth x-ray
  • 3D Cone Beam X-Ray – shows very fine detail of all structures of the jaw in the three dimensional view especially useful in planning for Dental Implants and wisdom teeth extractions.

Our modern digital equipment will ensure minimal radiation to you and you can see an image of your x-ray on the big TV screen straightaway!

Your Dentist may also offer you a scale and clean to remove tartar build-ups. A professionally applied fluoride application may also be offered to assist in the reduction of dental decay and decrease the sensitivity of your teeth.

At the end of your check-up, your Dentist will discuss the condition of your teeth and gums and outline any suggested treatment options with you. They will provide you with all the information required for you to make a decision if treatment is required. Prior to any future appointments or commencement of work, your Dentist will provide you with a personalized treatment plan outlining treatment options, necessary appointments and fees.

At the conclusion of your appointment your Dentist will lead you back to reception for payment, health fund claiming and booking of additional appointments.

If you do not need to make additional appointments for treatment, you can either make an appointment for your next six monthly check-up at this time or wait until you receive an appointment reminder.

If you have any questions regarding your first appointment, please contact the friendly staff at Oris Dental.

Dental Fees

It is impossible for the receptionist to give you a cost for the dental service you require. It is difficult to generalise and put a cost to the required treatment without an examination by a dentist. However we understand that it is important for you to have an estimate of costs before you come in for an appointment.

For this reason, we the dentists at Sunshine Coast are happy to give out approximate fees for routine dental procedures over the phone.

Please call (07) 5493 7778 and if you can describe what you need or provide more specific item codes, we can give you approximate fees.

For more details visit: Dental Procedures and Their Fees at Oris Dental

Terms and conditions of service and warranty

  1. We will provide a courteous and professional service to you and do our utmost to make your dental visit as pleasant as possible. We expect the same courtesy and respect in return.
  2. We will provide the highest possible standard of dental care within the ability of your treating dentist and will refer you to appropriate dentists/specialists as required.
  3. Our privacy policy applies to all information collected in this practice. All information attained by the practice remains strictly confidential.
  4. To arrive for appointment on time. Our practice will send out reminder emails and/or personal phone calls to remind you of your appointment. 24 hour’s notice is expected for cancellations or rescheduling. As courtesy we do not charge a cancellation fee but expect you do not change /cancel appointments on a regular basis.
  5. The dental surgery is a sterile environment and we require you to dress appropriately at all times including footwear
  6. Medical history forms to be filled out fully and correctly. Any changes in address or medical conditions to be notified to reception.
  7. We endeavour to run on time barring unforeseen complications in treatment. Our aim is to see you within fifteen minutes of your appointed time. If any problem should arise in the treatment room, we will advise you of the delay as soon as possible.
  8. A treatment plan will be issued at your examination appointment. If the treatment plan alters, which can sometimes occur, a new treatment plan will be issued. The quote is valid for 3 months
  9. Attend regularly for exam/clean every 6 months so your dental health can be maintained and warranties on work covered.
  10. Payment is required on the day of the treatment provided. Late payment is by pre-approval only and is strictly a seven day account. Any account outside these conditions is subject to administration charges and debt collection fees (25% of invoice value) and any legal costs will be added to the dental bill.
  11. Laboratory based work. Part payment is made during the making, i.e. 50% for the crown on prep visit and 50% on completion. Denture payments are split over 4 visits. All payments have to be made before final fitting of prosthesis.
  12. Warranties- All minor dental services provided by us come with a 1 year warranty and will be redone free of cost unless otherwise specified.
    In case of major dental work like Root canals, Crowns, Veneers and Dental implants we offer a 5 year warranty on the condition that you follow our recommended recall appointments (minimum every 6 months unless otherwise stated) and have all examinations and x-rays as directed by the dentist.

Terms and Conditions for Elective/ Surgical/Cosmetic Dental procedures

  • Suitable for adults 18 years and over. 21 years and over for dental implants
  • Any Elective/Surgical/Invasive procedure carries inherent risks and we encourage you to get a second opinion from an appropriately qualified health practitioner or specialist before proceeding.
  • Above offers can be availed only after a thorough dental assessment with the dentist to determine the need for the above mentioned procedures. This assessment is done for a nominal fee of $70.00 (health fund rebates apply). Any additional investigations/procedures and costs (if applicable) will be explained at the appointment.
  • We abide by the rules of our governing body and do not support indiscriminate or unnecessary use of health services and therefore reserve the right to refuse above dental services when not indicated.
  • Consent for treatment is essential for elective/cosmetic dental procedures.
  • It is often difficult to provide an accurate price for a regulated health service due to the individual nature of services and the number of variables involved in the treatment. The above mentioned prices exclude any additional procedures (X-rays, Scans) that may be required. All additional costs will be provided to you before commencement of any procedure.

Payment Plans

A) Interest free option

Oris Dental offer interest free payment plan options through Denti-care.

Our practice payment plans are managed by Denti-care direct debit service so we can focus on you and your smile.

  • Simple and Direct debit payment plan
  • Bank account or Credit card Debit
  • Weekly, Fortnightly or Monthly cycles
  • No credit or Finance Contracts
  • No Interest Rates Apply
  • Extra Payments at Anytime
  • Payout at Anytime
  • Minimum spend $1100
  • Spread your payments over 3 to 24 months

For more information and T’s & C’s contact Debra at the Front Office or visit


B) Deposit free option

This option is designed for premium dental treatment like Cosmetic Dentistry or Dental Implants.

Oris Dental offers personal loans for premium cosmetic or implant dentistry through Mac Credit. The application is made online and most times the approval is instant.

For more details and T’s and C’s contact Debra at the front office or call MacCredit on 1300 884 355. You can apply online directly by clicking


Get in touch with our dedicated team if you're looking for dental services along the coastal hubs of Kawana, Caloundra or Maroochydore.

Adarsh (Principal Dentist)


Adarsh (A-Dash) is the principal dentist at Oris Dental. Adarsh graduated as a dentist in 1996 from the University of Mumbai (Bombay, India). He entered private practice as an assistant dentist in one of the leading practices in Mumbai from 1996-2002. The practice offered all aspects of dentistry with the exception of Orthodontics. This prompted Adarsh to pursue a post graduate degree in Orthodontics and successfully completed the 3 year Full time the master’s program from University of Mumbai (Bombay, India) in 2005. Since then, Adarsh has been in private practice both as a general dentist and an orthodontist. He also served as teaching faculty at University in Mumbai for 3 yrs and when in India, he has been ‘the dentist’ to many dentists!! In 2008, Adarsh took the Australian Dental Council exam for direct recognition of his skill in Australia. He successfully completed the exams in the first attempt and moved to Australia early 2009. He has been in private practice in Australia since Jan 2009. Oris Dental was set up in Minyama in 2011. Oris Dental is now over 8 years old and is growing to be a well-respected practice in the area. He is particularly interested in Cosmetic dentistry Dental implants and Orthodontics. Adarsh hopes to use all the experience he has gained in the past 22 years, to offer the best in dentistry to all his patients in this practice. Adarsh believes in spreading smiles and has successfully designed smiles and in doing so improved the lives and self-confidence of many Sunshine Coast locals (Take a look at our Smile gallery!). Adarsh is an active member of the Australian Dental Association since 2009 He held the post of Senior Lecturer in Orthodontics in Mumbai University before moving to Australia. He is a Life member of the Indian Dental Association, serving as the General Secretary of the Association (Mumbai City Chapter) 2007-2009 He is Life member of the Indian Orthodontic Society. He is Candidate for Membership Examination MRACDS (Ortho) and plans to complete his membership exams soon. Adarsh is also currently pursuing his Diploma in Implant dentistry at the Royal College of Surgeons(Edinburgh). Adarsh has recently complete intensive training in implant placement and restoration in Neoss and TRI (Swiss) Implant system. He is married to Prachi for 15yrs and they have a 11 yr old son – Aarjav, a little daughter Aria who has just started prep and Daisy the mad Lab pup! He is currently learning to play Tennis and Badminton and loves watching the cricket!

Prachi (Owner/ Dentist)


Prachi is the director, part time dentist at Oris Dental. Prachi graduated in 2002 from Nair hospital dental college, Mumbai (Bombay, India), one of the leading dental schools in Asia. She then worked in multiple private practices across Mumbai (Bombay, India). While working as a dentist in various practices she picked up the positives from them and implemented them into this practice at Oris Dental. She is very friendly by nature and is particularly good at handling children, preventive dentistry and hygiene. Prachi moved to Australia in 2009. Prachi has there on completed her Australian Dental council exams successfully in early 2011 and is now ready to bring in her 12 years of experience to Oris Dental. Prachi also serves as a part time dentist at the Oral Health Services Sunshine Coast in Caloundra Kawana and Nambour as needed.

Davina (Dentist)


Davina has been a part of our family since 2014. After completing her bachelor’s degree from the University of Queensland, Davina has been in private practice in an around the Sunshine coast for a year before joining us full time. Davina shows exemplary skills in building a great relationship and rapport with her patients and is well regarded by her peers. Davina is very highly regarded by her current patients. Davina currently works 3 days a week.

Lise Slack (Dental Hygienist)

Lise Stack

Our dental hygienist Lise Slack is a trained member of the dental team who works together with your dentist in preventing gum diseases and dental decay.

Lise joined OrisDental in 2015 and has worked extensively in private specialist practices. She graduated from the University of Stellenbosch in South Africa in 1982 and has had specific training and exposure to an extensive range of periodontal conditions and treatment modalities.

Lise’s dad was a professor in dentistry and this is where her love of teeth comes from. She has invented two specialist oral care products which are available in Australia and several international countries. Lise has also lectured at international dental conferences on the maintenance of dental implants and how to help patients care for their teeth once they have contracted periodontitis.

Both adults and children can benefit from having an appointment with a dental hygienist as they are taught how dental diseases occur and how it can be prevented or managed.

Lise is married to Sam and they have two daughters. They value their family time and love adventurous outdoor sports.

Jesse (Dental Assistant)

Jesse (Dental Assistant)

Jess has been a part of Oris Dental from the outset in 2011. Always cheerful and welcoming Jess is the star amongst our patients at our practice. If you cannot find Jess in the practice she will be at the beach!


Kaela (Receptionist)

Debra (Receptionist)

Kaela arrived at our practice in early 2021. Coming from eight years of retail experience in Northern NSW, she loves working with people and assisting in any way she can. Kaela has also just finished her training as a dental assistant. You will immediately fall in love with her happy, bubbly personality.

Abby (Sr. Dental Assistant)

Abby (Dental Assistant)

Abby is originally from Hervey Bay, but she has been calling the Sunshine Coast home with her husband and two kids for the past four and a half years. Abby completed her cert III in dental assisting in 2015 and is looking to further her studies In the near future. Abby enjoys camping, playing guitar, and travelling
the world with her family.

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    Dr. Param Dass

    Dr. Param Dass

    Param Dass graduated with a Bachelor in Dentistry from the University of Otago, NZ in 2005. He went on to complete his Bachelor in Medicine from the University of Auckland NZ in 2010.

    Param started working part time in our practice since 2015 with special interest in surgical procedures including Dental implants and bone grafting procedures, Surgical extractions including Wisdom teeth and other minor surgical procedures.

    Param is well known for being gentle and caring in treating patients with dental anxiety and maintains a calm demeanour.

    He is also well trained in working with patients with various levels of anxiety, offering dental treatment under Happy Gas, Twilight sedation or under Full general anaesthetic.

    Dr. Brayden Fracchia

    Dr. Brayden Fracchia

    Brayden hails from North Queensland, having completed his Bachelor of Dental Surgery at JCU Cairns, practicing in Hobart and outreach dentistry from Mount Isa over the course of his studies. He has worked with us since 2020. Brayden enjoys becoming a part of a community and enjoys the outdoors and sport in his spare
    time. Having only recently moved to the beautiful Sunshine Coast, Brayden is enthusiastic and well versed in all aspects of basic general dentistry and looks forward to bringing North Queensland hospitality to the South East.



    Briar stated off as a trainee dental assistant in our practice mid-2020. She is the youngest member of our practice and is rapidly becoming an integral part of team Oris. Briar completed her Certificate 3 in our practice in 2021 and works full time Dental assistant at Oris Dental.



    Drew is Oris Dental’ newest member, who has only recently moved from his hometown of Rockhampton. He is our Oral Health Therapist, who specializes in oral health education, general check-ups, fillings and more!
    He loves a good chat and a laugh at work. He prioritizes patient’s comfort and likes to encourage an environment where everyone feels a sense of security and safety in the dental setting. When Drew isn’t at work you’ll find him having a refreshing swim at the beach or having his usual dirty chai at his local cafe.



    Jasmine joined our practice in November 2021 and works with our Oral Health Therapist Drew. Jasmine is new to dental assistance, however is quickly taking on any and all challenges that come her way! She loves animals, and spending quality time with her husband and two kids. Welcome to the team!



    Brooke is originally from Brisbane but has been living on the coast since 2017. She brings over 15 years of experience in the dental industry and has had the opportunity to work in London and Melbourne for the Royal Flying Doctors. Brooke enjoys surfing, scuba diving and exploring the many things that the Sunny Coast has to offer.

    Oris Dental Has Officially Relocated! Visit Us at Our New Address: 1/66 Nicklin Way, Parrearra QLD 4575 | Book Online